Castle & Company Tours

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· TERMS & CONDITIONS and WAIVER OF LIABILITY
 

Thank you for joining a Castle & Company Bus Trip. Travel services are provided to you subject to these terms and conditions. These terms and conditions bind you - the person specified below under “Full Name” and all minor dependents in your legal care.

References in these terms and conditions to Castle & Company Tours, and its employees, agents, contractors and suppliers and these terms and conditions apply to their benefit. If you make a booking on behalf of other participants, you guarantee that you have the authority to accept and do accept these Terms on behalf of other participants in your party.

Assumption of Risk:

Traveling is inherently risky and requires an understanding that modes of transport, accommodation and itineraries may change, even after the tour has commenced, without prior notice due to circumstances beyond the Tour Operator’s control or when the Tour Operator deems it necessary. Accordingly, the Tour Operator reserves the right to amend, vary, reroute, or cancel Tours and cannot guarantee exact arrival or departure times. You acknowledge that participation in the tour and each activity is voluntary and that you are prepared to assume the risks associated with this Tour and that changes to Tour may incur additional charges that will be at the cost of the client. The Tour Operator will not be held liable for cancellations, re-scheduling, or re-routing due to pandemic, forces of nature, terrorism, civil unrest, war, accidents, or other forces beyond the Tour Operator’s control. 

Third Party Operators

Castle & Company Tours has full confidence in the professionalism of the third party suppliers with whom we do business and we will do our utmost to ensure 100% professional service and a smooth travel experience for the client. However, the Tour Operator acts solely as an agent between participants and third party suppliers, and their local operators and sub-contractors, and thus cannot accept any responsibility for their services. 

Participant Responsibilities:

You understand that you will be a member of a group and will conduct yourself in a way that will not endanger the group or yourself. You will choose a tour and activities that are appropriate to your abilities. You understand that if you fraudulently represent yourself as fit for this trip, you may be removed prior to or during the trip at your own expense. You agree to comply with applicable laws and regulations of all destinations visited. 

You acknowledge that you have read the trip itinerary and understand that optional activities, meals not listed as included, drinks and other personal expenses are undertaken at your own expense.

Medical Issues:
If you suffer from any known medical conditions you must let us know in advance. You are responsible for assessing the risks and requirements for the Tour and whether it is suitable for your unique circumstances, limitations, and requirements. Any special requirements or dietary requests or restrictions must be made to Tour Operator at time of booking. Tour Operator will make every effort to accommodate requests but cannot guarantee and will not be liable for any failure to fulfill requests.. Please consult with your health care advisor to confirm your fitness for travel and planned activities and any medical issues concerning your trip. The Tour Operator does not provide medical advice and is not liable for the sickness or injury of any tour participant.. In the event of illness or injury, you authorize the Tour Operator to take such action as is necessary for the provision of medical services at your cost. You must pay the costs of those services to the provider of those services. You are not entitled to any refund for any part of a tour that you missed due to sickness, illness or injury or due to other circumstances outside the control of the Tour Operator.

Information:
As a condition of booking, you are responsible for providing the information requested by the Tour Operator and for the correctness and accuracy of the information. The Tour Operator must collect this information and at times provide to third party suppliers. The Tour Operator will disclose information as reasonably required and will make every attempt to keep the information private. The Tour Operator will not share your information with third party suppliers except when necessary to perform activities and services as required to complete the Tour.

Liability:
You release and discharge the Tour Operator and its affiliates, partners, directors, representatives, and agents from any and all liability arising from your participation in the Tour including, but not limited to, actions, or inactions, of Castle & Company tours undertaken pursuant to these terms and conditions and including those caused or contributed to by third parties including suppliers to Castle & Company Tours and other participants on the tour. You agree that this release will be legally binding upon yourself, your heirs, successors, assigns and legal representatives; it being your intention to fully assume all risk of travel and to release Castle & Company Tours from any and all liabilities to the maximum permitted by law.

Castle & Company Tours may suspend its obligations under these terms and conditions if its ability to perform is affected by circumstances outside its control including natural disasters, pandemics, epidemics, explosions, embargos, government directives, political events, war, or any law or regulation, litigation, labor dispute or terrorism or any other cause which is beyond the Tour Operator’s reasonable control. Unless required by law or otherwise expressly agreed to in writing by Tour Operator no refunds are payable and no claims may be made if you do not complete a tour regardless of the reason. You acknowledge that you cannot claim compensation or seek damages if Castle & Company Tours exercises any of the rights conferred on it by these terms and conditions unless these terms and conditions expressly provide otherwise.

Force Majeure
The Tour Operator is not liable for death, injury, illness, delay, loss, or damage to person or property, direct and indirect financial costs, or failure to perform or complete any duty if such death, injury, illness, delay, loss, or damage is caused by act of God, war, terrorist activity or threat, political or governmental action, mechanical breakdown, strike, riot, transportation cancellation, natural disaster, pandemic, fire, extreme weather, or any other cause beyond the control of the Tour Operator, or an event which the Tour Operator or its partners, suppliers, or agents, could not foresee any and all of which constitute “Force Majeure”.

Publicity:
You give permission for Castle & Company Tours to use images (including still and video) and audio of you taken during the trip without recourse to you and without compensation to you, for publicity and promotion purposes as well as television content, through whatever medium it chooses.

Prices, Payment & Cancellation
Individual space for each person is allocated and reserved by payment in full to Castle & Company Tours. You may cancel your Tour by notifying the Tour Operator in writing. Cancellation fees will be determined by the date on which notice of cancellation is received by the Tour Operator. Cancellation policy is as follows: Cancellation received 30 or more days prior to departure: 100% of Tour Cost is refundable. Cancellation received 29-14 days prior to departure: 75% of Tour Cost is refundable. Cancellation received 14-7 days prior to departure: 50% refundable. If a Tour is cancelled by the Tour Operator before the date of departure for reasons other than Force Majeure, and the cancellation is not due to the client’s negligence, you will receive a voucher for the full payments made on the Tour to be used on a future Tour from the Tour Operator. The Tour Operator will not be held responsible for any incidental expenses or losses incurred due to cancelled or rescheduled. On occasion, a portion of the Tour may have to be altered prior to or during the Tour without notice due to unforeseeable circumstances or events outside the Tour Operator’s control including but not limited to Force Majeure, illness, injury, strikes, terrorism, political events, mechanical breakdown or transportation cancellation, governmental action, pandemic, epidemic, outbreak, or natural disaster. You acknowledge that you will not receive refunds or credits for missed or unused services or accommodation changes.

Amendments
The Tour Operator reserves the right to amend these Terms at any time and will post the amended Terms at Castle & Company Tours Terms & Conditions. Any changes will be in effect 10 days after the post date. You are deemed to have accepted any amendments to the Terms 10 days after their publish date on Tour Operator website.